About the Role
The WSO2 Solutions Architecture (SA) Team acts as trusted technical advisors to prospects and customers who engage with WSO2. SAs at WSO2 focus on various roles, including pre-sales engineering for prospects, technical ownership of customers, and subject matter expertise for architecture consultancies. As a Lead Solutions Engineer, you will act as the linchpin connecting customers, internal sales, research and development (R&D), and customer success, across all of WSO2’s products and solutions, including API management, integration, identity and access management, and our internal developer platform vision. You will engage with prospects from the outset, grasp both technical and business needs, architect the right solution, advocate and recommend the ideal product, translate the product into a tailored solution or specific use case, construct a proof of concept, facilitate the conversion of prospects into customers, and persistently foster and expand customer relationships.
To learn more about the importance of Solutions Architects today and their role in technology sales, we encourage you to read this article. This critical role is known by various names in the industry, including Pre-Sales Engineering, Sales Engineering, Technical Consultants, and Customer Engineering. At WSO2, we encompass all of the above under Solutions Architecture.
Your key responsibilities
- Design custom demos aligning with customers' business and technical requirements.
- Present and demonstrate WSO2 products and solutions, effectively communicating technical and business benefits, meeting customer expectations.
- Develop subject matter expertise on specific technical subjects relevant to your level, contributing to personal brand building.
- Provide feedback to relevant teams on customer usage, aligning with product design and integration approaches.
- Stay up-to-date on technology trends, industry domains, and participate in discussions on technology, product features, and company vision.
- Contribute to Quick Start Programs (QSPs) as a consultant, making significant contributions to ensure QSP success.
- Conduct architecture workshops for prospects and customers with the ability to have detailed architectural discussions around the broader solution.
- Conduct technical workshops for diverse audiences, design relevant content, and collaborate with wider WSO2 teams on workshop topics.
- Drive pre-sales discussions, conduct technical calls, lead post-sales expansions, and participate in account planning activities.
- Evaluate technical feasibility of RFPs and lead in gathering technical information for demos and presentations.
- Coordinate customer escalations, collaborate with support teams, and ensure critical issues are resolved to customer satisfaction.
- Mentor new team members, provide clear guidance on role requirements, and support their progress within the company.
- Write high-quality articles, blogs, and content targeting your audience, positioning yourself as an expert and driving traffic to WSO2.
- Work with marketing to deliver webinars and public workshops, designing and owning sessions relevant to your level.
- Submit and conduct talks for external conferences, showcasing knowledge and capabilities.
- Strive to become an SME in a particular area, leveraging past experiences to contribute to WSO2's overall vision.
- Manage and guide team members, create growth plans, and foster an environment for individual and team development.
- Lead technical discussions among SA team members, constantly expanding breadth of technical knowledge.
- Implement practices to improve team productivity and quality, actively collaborating on tasks to enhance team functions.
Qualifications and Skills
- BSc in Computer Science/Engineering or equivalent.
- Fluent in English and native Spanish.
- At least 3 years of experience in a customer-facing technical role or equivalent.
In Addition to a Competitive Compensation Package, WSO2 Offers:
- A work culture and environment where we value both hard work AND flexibility.
- A flexible vacation/leave plan that fits your needs.
- Health, dental, and life insurance for you and your family.
Diversity Drives Innovation:
We've built our business on a commitment to diversity and inclusion. We believe it's important to foster an environment that values and respects each individual's strengths, perspectives, and ideas. Doing so not only drives innovation; it also ensures that we can create superior experiences for our customers, partners, and employees worldwide. We value the diversity of our team regardless of race, ethnicity, religion, gender, age, national origin, disability, sexual orientation, or veteran or marital status, and we do not tolerate any form of discrimination.