16 Apr, 2024 | 3 min read

How Asgardeo Protects You from Costly Downtime

  • Bob Bentley
  • Dir. Product Marketing IAM - WSO2

We all love the ease and affordability of SaaS (Software-as-a-Service) tools. We expect our SaaS apps to be available whenever we need them, building our business processes around this assumption. At WSO2, we are grateful that many organizations trust our SaaS solutions, and we continually work to ensure this trust is well-founded.

It’s worth taking a moment to understand the impact when those mission-critical apps go offline. Just one minute of downtime can cost businesses thousands of dollars. Lost revenue, crippled productivity, and recovery costs add up very quickly.

It has been estimated that for small and midsize organizations, the average cost of downtime is $300,000 per hour. For larger companies, it often exceeds $1 million per hour. If the service outage involves apps used by an organization’s internal workforce, the cost impact typically comes from reduced worker productivity.

If an outage involves apps and systems supporting business with external consumers or partners, the impact can be felt in lost sales. Further, it’s almost impossible to quantify the less tangible costs, such as damage to reputation and customer churn from prolonged or frequent downtime.

At WSO2, we understand that downtime can be costly and disruptive for our customers. That's why we take a multi-layered approach to ensure our solutions deliver exceptional uptime, exceeding 99.99% (often referred to as "four nines").

Built on a Strong Foundation

The first step is selecting a reliable infrastructure-as-a-service (IaaS) provider. We partnered with Microsoft Azure for its proven track record of high availability, global reach, and robust features. Azure's redundancy, scalability, and disaster recovery capabilities perfectly align with our needs.

Engineering for Reliability

Our Asgardeo solution is designed with high performance, reliability, and security in mind. We built Asgardeo from the ground up to be resilient against cyberattacks. Our development and security teams continuously conduct rigorous performance and security testing to ensure Asgardeo stays ahead of the curve.

Proactive Management and Monitoring

Our internal operations for cloud deployments focus on proactive monitoring and preventing disruptions. This includes regular maintenance with a well-defined change management process – a crucial step to avoid introducing issues into complex systems.

Transparency Through Communication

We believe in open and clear communication with our customers. To keep you informed, we've implemented a live uptime status dashboard that you can access anytime to see the health of our systems at a glance.

By combining these elements, we've ensured that Asgardeo delivers exceptional reliability. We are committed to continuous improvement and keeping you informed every step of the way.

To get the most out of Asgardeo (and any SaaS solution you rely on), we recommend taking a proactive approach:

  • Take time to familiarize yourself with your Service Level Agreement (SLA). This document outlines the uptime guarantees, support options, and other service expectations from both you and the vendor.
  • Create a business continuity plan for how your team will function if your SaaS tools become unavailable. This could include temporary workarounds, such as offline alternatives.
  • Determine how you'll communicate with your team and any impacted stakeholders if a disruption occurs.

WSO2 understands that downtime equates to lost revenue or productivity. Since a large portion of our customers use Asgardeo for Customer Identity and Access Management (CIAM) use cases, we're acutely aware of the impact and disruption that an outage can cause. Thus, it makes us very proud to be able to serve and protect our customers’ businesses with our industry-leading uptime SLAs.