Digital experiences are playing an increasingly important role in company strategy. Companies like Netflix, Amazon, Airbnb, Uber, and Peloton have leveraged digital experiences and AI in their solutions. LLMs have taken AI to the next level by enabling AI to work with less data and model training, reducing barriers. As a result, there are still many transformative use cases waiting to be discovered.
This session will explore common AI use cases within enterprises, including AI-based interactive support, automated customer service, predictive analytics, personalized marketing, intelligent process automation, and advanced security measures. It will also address common challenges such as privacy, result verification, AI skills gaps, data quality and availability, integration with existing systems, costs and ROI concerns, ethical considerations, privacy concerns, bias concerns, scalability, and maintenance. Potential solutions for these challenges will be discussed.
Speaker
Srinath Perera
Senior Vice President and Chief Architect,
WSO2
Srinath is the chief architect at WSO2, a co-founder of the Apache Axis2 project, and a member of the Apache Software Foundation. He has co-architected a dozen real-world distributed systems, including Apache Axis2, Apache Airvatha, and Siddhi Complex Event Processing Engine. He is the author of the book “Software Architecture and Decision-Making” and 40+ peer reviewed research papers. He received his Ph.D. from Indiana University, USA, in 2009