On-Demand Webinar

The Five Pillars of Customer Identity and Access Management (CIAM)

Wednesday, September 8, 2021


Consumers are increasingly embracing digital channels as the primary means of interacting with brands, and as a result, they expect deeper online interactions to be offered simply and unobtrusively. Digital technologies are revolutionising customer interactions, with new rules and possibilities that were unimaginable only a few years back.

Customer Identity and Access Management (CIAM) is a foundational layer in crafting quality digital customer experiences. Organisations need to incorporate these five pillars when building a comprehensive CIAM solution that delivers on hyper-connected customer expectations and a highly effective and stable system

  • APIs and Integration
  • Scalability and high availability
  • Multi-factor and adaptive authentication
  • Analytics
  • Privacy and compliance

During the webinar, we will cover:

  • CIAM integrates multiple components into a larger ecosystem to build a smooth digital experience for customers.
  • The five pillars of CIAM act as the foundation to craft digital customer experiences
  • Underlying technology required to support the key features of a CIAM solution

Presented by

Nicole Cooper

Nicole Cooper

Client Director IAM- A/NZ, WSO2

Nicole is a seasoned IT Security Sales Professional with a long standing career in Enterprise Sales of over 15 years. Her previous role was working for Thycotic (A Leader in PAM). She has a passion for building relationships with both existing and new business customers.

Robin Antony

Robin Antony

Solutions Architect A/NZ, WSO2

Robin has over 10 years in Cybersecurity, across both consulting and architecture. He has been involved in several customer engagements, providing solutions and implementing best practices to address threats and risks to businesses, through IAM and SIEM technologies.