Customer Stories
CASE STUDY
ING Turkey Expands Partner Ecosystem with WSO2
HIGHLIGHTS
- WSO2 enables ING Turkey to collaborate with over 400 partners
- The bank provides close to 200 services to its partner network
Industry: Banking
Country: Turkey
About ING
In December 2007, ING Group stepped into the Turkish market by purchasing 100% of Oyak Bank's shares from Oyak Group. ING Bank began providing world-class financial services to retail and corporate customers in Turkey. In 2019, ING Turkey eliminated the "Bank" from its name to stress its leading approach in the financial sector transformation and its goal of being a technology business with a banking license, as part of its new brand strategy focused on digitalization and innovation.
Challenge
ING Turkey needed a solution that would allow partners to securely and conveniently connect to its systems. The solution had to meet three key requirements: it had to comply with global security standards, be simple to integrate with, and consist of configurable and monitorable components.
To comply with regulations, ING Turkey required an identity server that could operate in its own data center, be easily managed and observed, and perform efficiently. Additionally, the bank required 24/7 service, a near-immediate response time, and a toolkit that worked within a modern DevOps automated environment. Following a comprehensive evaluation process, WSO2 emerged as a solution partner that could meet all of these requirements.
Industry: Banking
Country: Turkey
About ING
In December 2007, ING Group stepped into the Turkish market by purchasing 100% of Oyak Bank's shares from Oyak Group. ING Bank began providing world-class financial services to retail and corporate customers in Turkey. In 2019, ING Turkey eliminated the "Bank" from its name to stress its leading approach in the financial sector transformation and its goal of being a technology business with a banking license, as part of its new brand strategy focused on digitalization and innovation.
Solution
With WSO2’s help, ING Turkey now seamlessly provides crucial financial services to retail and corporate banking customers and provides nearly 200 services to several hundred partners. The bank processes up to 15 million related transactions daily. WSO2 Identity Server fulfills all authentication and authorization requirements safely and rapidly at the point of integration with several diverse partners. The bank developed partnerships with local stores and integrated them into its systems in weeks. As a result, the organization was able to deliver improved security, maintain performance at high levels, and greatly enhance its customer experience.
ING Turkey now offers loans via over 1,500 partner outlets across the country, including grocery stores, post offices, technology retailers, and airlines. The bank now provides over 200 service integrations via APIs, such as those required for payments and loans. It also uses WSO2 solutions for its internet and mobile banking services. The bank's application management teams have noted that their lives are now considerably easier owing to flexible architectures, support for open standards, and the ability to integrate with modern DevOps and automated environments. The bank has also seen improvements in service quality and customer satisfaction owing to enhanced automation.
Result
Since working with WSO2 in 2016, ING Turkey has achieved significant results. For example, early in their digital transformation initiative, the bank was able to leverage a 15% cost efficiency over three years and increase the number of transactions per employee by 38%. In addition, the bank expanded its customer base by 40% without adding new branches to its network. The organization achieved this by integrating over 400 partners into its banking systems. In turn, these partners helped add 1,500 partner outlets to boost the bank’s presence via secure APIs.
Collaborating with WSO2 has been a great decision as they provide world-class solutions, which have led to a positive impact on our business. Like their products, they are always on whenever we need them."
Bilgehan Yildiz, Systems Architect, ING Turkey
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