Customer Stories
CASE STUDY
Telstra Successfully Deploys WSO2 Micro Integrator to Achieve API-First Vision
HIGHLIGHTS
- Improved customer engagement
- A rapid increase in the number of onboarded tenants
- Creates foundation to innovate at speed and accelerate delivery times
CHALLENGE
During Telstra's digital transformation initiatives, the company discovered that multiple business divisions employed ad hoc solutions for protocol and payload translations; the company did not have a single shared technology platform that the entire organization could use. This requirement for a single solution to handle business challenges was underlined as a key component of the organization's orchestration strategy.
While the existing API stack was running on a legacy system, Telstra needed an integration platform to effectively manage and monitor its existing APIs. The company adopted an API-first strategy by transferring the organization's specifications to microservices, with over 1,000 APIs and over 30 billion transactions on average each month. Telstra required a solution that would speed project delivery times and be simple enough to use across the company's many third-party integrations and protocol translation requirements. The main areas of concern were related to protocol translation, payload translation, payload aggregation, and traffic segregation.
The new solution had to be customer-friendly and provide a great experience for Telstra tenants, conform to stringent security standards (e.g., when onboarding vendors and their solutions), and allow the control and data planes to be hosted on-premises. Since each team's integration requirements were different, the solution had to allow them to adopt the technologies that appeared to be the best fit for the job. It was critical to be able to unify all of the different integration requirements into a single product platform.
Industry: Telecommunications
Country: Australia
About Telstra
Telstra is Australia's largest telecommunications and technology company, with a comprehensive variety of communications services and a presence in all telecommunications markets. In Australia, the company provides 18.8 million retail mobile services, 3.8 million retail fixed bundles and standalone data services, and 960,000 retail fixed standalone voice services. It operates the country’s largest and fastest mobile network. Telstra also provides Cloud, Unified Communications, Mobility, Network, Security, and Internet of Things (IoT) solutions to a vast number of businesses and enterprises across Australia and the rest of the world.
Requirements and evaluation
Following an RFP process, Telstra carefully evaluated a number of leading vendor offerings on how they aligned with the company’s key requirements—including strong DevOps capabilities, multi-tenancy, and three different forms of deployment flexibility. The chosen solution also had to be lightweight, with the ability to scale and accommodate future business expansions.
WSO2 Micro Integrator met all of the criteria and was selected as the implementation technology. Key differentiating factors included its flexibility, ease of use and deployment, and open source approach to comprehensive API lifecycle management. The solution also did not require any bolted-on API technology.
SOLUTION
Telstra Mashup API as a Service (MaaS) is a platform offering from the Composite API Orchestration Services (CAOS) mission under OE&ST. The platform provides the following benefits.
- Provide an integration platform with tools for developing integrations and creating and managing APIs/other integrations
- Support anything-to-anything integration
- Provide a library of over 200 pre-built integrations using common services and protocols to simplify and lower development time
- Enable integrations to be developed rapidly using the WS02 drag-and-drop, low or no-code Integration Studio, which reduces/eliminates the reliance on coding
- Allow third parties to build their own integrations on the MaaS platform
In addition, the platform also provides the following services.
- Integration capabilities that are not API-specific
- Protocol translation and switching
- Payload translation and mashup
- Traffic segregation
- Payload aggregation
- MQ and non-HTTP interface support
- Asynchronous message processing
- Database integration
WSO2 Micro Integrator serves as a multi-tenancy solution within the Telstra platform and provides the ability for multiple users to enter and have their services hosted using WSO2. The solution runs in a Kubernetes cluster within an AWS environment with connectivity provided to all internal applications. This enables the domain core services to build orchestration APIs.
BENEFITS AND RESULTS
- With the deployment of WSO2 Micro Integrator, Telstra saw a rapid increase in the number of tenants onboarded. The solution has been well received both internally and externally, with high customer satisfaction rates.
- Telstra has been able to strengthen connectivity with consumers and partners as a result of the new architecture, laying the groundwork for developing innovative products for their customers, bringing them to market in less time, and digitizing their experiences.
- Telstra has achieved its goal of implementing an API-first strategy by deploying the solution on schedule and having an experienced and agile support team (WSO2 Support) providing prompt technical support. The company aims to onboard over 12 tenants over the next few years.
In terms of software, we are extremely pleased with how quickly product updates are made and deployed for use. This has resulted in a seamless experience for both the company and our tenants."
Senthoor Punnaimoorthy, Principal Architect – Architecture CoE
We've had a great working relationship with the support team since the beginning of our WSO2 journey. The support team was there for us throughout the process to ensure on-time delivery and continues to respond to any queries and support issues."
Kush Perera, Technology Product Owner Principal, OE&ST
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