Customer Stories
CASE STUDY
WSO2 x Consist: Enabling Ten Fuel’s Digital Transformation Journey
HIGHLIGHTS
- Operations have been streamlined
- Customer-focused, fully integrated system
- Reduced costs and increased profits
Challenge
Prior to the implementation of Consist's and WSO2's digital solution, new customers – mostly SMBs – had to fill out a form by either coming to the gas station (during hours when the station's office was open) or having a Ten Fuel representative come to the customer's place of business with a computer and a signature pad.
This previous process took a significant amount of time and effort from the Ten Fuel representatives and its consumers. As a result, the organization sought ways to make the procedure more efficient and allow it to be done remotely, especially given the health restrictions around the Coronavirus.
Consist's new digital system embeds WSO2 technologies, allowing the company to streamline operations by combining its PB digital system, Doxi digital signature system, DoxiVR virtual customer service rooms solution, and WSO2 API Manager.
Ten Fuel wanted to build a digital solution that would make joining the Ten VIP Customer Club easier and more efficient for new consumers. More than 100,000 customers can take advantage of the VIP Club's special discounts on fuel and other products.
Industry: Software Solutions
Country: Israel
About Consist
Consist in Israel is part of the Consist Software Solution Worldwide Group, a leading high-tech company which was founded in 1972. The global Consist group employs over 1000 high-tech professionals and operates in dozens of countries.
Consist in Israel has more than 1500 customers in EMEA, including leading companies in nearly all sectors of the Israeli economy. The software and IT solutions covered by Consist include Customer Communication Management systems using digital forms and documents; Digital Signature systems; Accessible Documents System Solutions; Omnichannel communication systems for service, sales and support processes; Output Management Systems; ITSM and Enterprise Management Systems; Virtual customer service rooms solutions; Chat bot and AI-Based Voice BOT solutions; Knowledge Management Systems; Cloud services and business continuity solutions; Data Security and Cyber Protection products and systems; IT infrastructure solutions; Fintech systems and development and much more.
About WSO2 Software OEM Program
Independent Software Vendors (ISVs) can use industry-leading, battle-tested API management, integration, and identity and access management components through the WSO2 Software OEM Program to white-label and integrate them into their own product or solution offering. The solution's overall value proposition is accelerated by the offering's facilitation of custom commercials with re-distribution licenses, ability to leverage domain and product expertise, savings in time, money, and hassle when developing software components internally, and extensible and flexible integration capabilities.
Solution
The system – which consisted of Consist's digital solutions – had to be integrated with Ten Fuel's databases, billing system, and other core systems to allow new clients to join the VIP club utilizing the new digital process.
When a new customer fills out the digital form, the system must check and verify the customer's ID against the database to confirm that the information is correct, that the customer is not already a member of the VIP club, or that there are no issues preventing them from joining.
The system creates a completed digital PDF document that is automatically sent to an authorizations process within the organization (managers, etc.) who must approve it once the customer is verified and has completed all details – either from a remote location using a smartphone, tablet, or computer. The consumer is subsequently given the authorized form to keep for future reference.
The system must update Ten Fuel's databases and a variety of essential systems after the authorization process has been granted.
As a result, one of the project's challenges was to develop a dynamic payload that would allow the system to handle any sort of data received from the organization's databases.
Consist chose WSO2 after weighing numerous choices and determining that it was the most practical and effective solution for the following reasons:
- WSO2 API Manager is a very user-friendly solution that can be implemented quickly and easily.
- Consist's customers benefit greatly from its low code/no-code technology.
- Because of WSO2's flexible and custom commercial structure under the WSO2 Software OEM Program, Consist can provide it to businesses of various sizes, including SMBs and enterprises.
- Consist's engineering teams were able to advance the technology stack and value proposition for its customer's thanks to WSO2's technological partnership through the Software OEM Program.
RESULTS
- Ten Fuel deployed digital forms and digital signature solutions rapidly and efficiently using Consist’s and WSO2's integrated solutions.
- The solution connects the company's databases and numerous enterprise core systems to the digital forms and signature systems seamlessly, providing a superior customer service experience.
- The solution provides businesses with a tool that allows them to track and monitor all sign-in procedures, as well as better evaluate the performance of each and every station within the network.
- WSO2 API Manager establishes the architecture for future planned operations with interfaces to other enterprise systems - all without writing a single line of code, lowering costs, and additional resource requirements.
- All Consist clients can benefit from a fully integrated system thanks to a WSO2 software OEM agreement. Consist can disseminate WSO2 technology through the tailored commercial and licensing strategy for a repeatable business. Integrating WSO2 components into a solution will free up internal resources for building a superior product.
WSO2’s API Enterprise Integrator and API Manager products are integrated as OEMs in Consist's digital systems - PB Digital – a system for designing, creating and distributing smart digital forms and documents, and Doxi – an advanced digital signature system. Both systems are used by hundreds of leading organizations in Israel, Europe and the US. WSO2’s API Integration products enable us to provide our customers with fast and highly efficient interfaces between a variety of organizational systems. They accelerate digital transformation and digital workflow processes in a wide range of organizational operations, such as sales and marketing, logistics and procurement, human resources and many others. Thanks to WSO2’s Low Code/No code API integration technology, Consist’s customers are able to easily implement interfaces between their various enterprise systems, such as CRMs, ERPs, HR systems, payroll and logistics systems, and to efficiently make all essential updates and adjustments without having to execute expensive development and testing processes. WSO2’s API integration products provide great added value by enabling our customers to significantly save time and resources and to streamline, track and manage a wide range of organizational processes. These benefits ultimately lead to minimized costs and increased profits. ”
Ofir Grinner, Director of the DCCM Division, Consist
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