West Interactive Services creates communication solutions that empower enterprises worldwide to strengthen customer engagement. Each month, nearly 300 million unique customer interactions are facilitated by a WSO2 powered platform.
West's customer experience management solution architecture uses WSO2’s API management, integration, and identity and access management products. Plans are afoot to use WSO2’s analytics capabilities a well. All WSO2 middleware products are built to work together and share many common functions, minimizing the time taken the developers at West to get up to speed when they add a new WSO2 product. This in turn increases agility.
The company now handles over 3 billion automated customer interactions annually.