Having a 360-degree view of customers is critical to Concur (NASDAQ:CNQR), a leading global provider of on-demand employee spend management systems. However, consolidating that data to get a complete view is a tall order.
Thousands of companies-from firms with less than 100 travelers to over half of the world's 10 largest companies - rely on Concur to automate their business processes. At the same time, client data and incidents are distributed across several enterprise systems, including CRM, SFA, ERP, HR and multiple Issue Tracking Systems.
For Concur, the solution is a Client Data SOA initiative built around WSO2’s open source SOA middleware. The initiative is designed to support the internal synchronization of client data and visibility of client data for Concur’s 900+ employees.