Headquartered in Omaha, West is a leading provider of technology-driven communication services, serving clients in a variety of industries including retail, finance, public safety, education and healthcare. They are the world’s largest provider of conferencing and collaboration solutions, facilitating approximately 167 million conference calls a year.
West has been operating in this industry for the past 30 years, and quite commonly, have many solutions that are siloed and distributed. Connecting all these solutions was a major challenge they needed to address to be able to provide a holistic experience to their customers. This meant dealing with and managing various different identities that belonged to many different customer portals, centralizing user identities to a single user portal, and creating an efficient identity and access management system.