Discover the Power of CIAM
IDC InfoBrief : Customer Identity and Access Management
IDC InfoBrief : Customer Identity and Access Management
Unlock the potential of digital user experiences by adopting a purpose-built CIAM solution. In this WSO2-sponsored IDC InfoBrief, discover how organizations are directly interacting with customers through web-based applications and the identity tools they employ to develop and nurture emerging digital relationships.
Download the InfoBrief to explore the following:
- The key components that make a great digital CX
- How CIAM solutions can be leveraged for B2B use cases
- Essential guidance to help you make CIAM work for you
The research highlights the following key insights:
- CIAM improves CSAT results
- A purpose-built solution is the best way forward for growing the user base
- CIAM extends beyond B2C, with 62% of study participants using CIAM for B2B relationships
