WSO2 Customer Identity and Access Management Solution

With the rising demand for privacy and user-directed data use, there’s no better time to opt for a customer identity and access management (CIAM) strategy from WSO2.

What is CIAM?

CIAM enables organizations to securely capture and manage all sources and forms of customer identity and profile data. This empowers enterprises to better and more flexibly control customer access to applications and services.

Your ideal CIAM solution should include the ability to ensure a secure, intuitive customer experience that leads to deeper customer engagement.


Why Consider WSO2 CIAM?

CIAM is a solution, which evolves over the time with new business requirements. Organizations need an agile, event-driven and developer centric consumer IAM platform that can flex to meet both new business opportunities and new challenges. Each CIAM project is unique because every business is unique. Yet, there are patterns. WSO2 is the only vendor, which provides an open source (with no vendor lock-in) with an integration platform for CIAM. It's a top IAM solution that provides out-of-the-box features to address common patterns and also extension points to extend it’s feature set to address unique customer needs. WSO2 Identity Server is also recognized by Kuppingercole as a leader in product innovation in CIAM.

For your business

  • Increase customer engagement and loyalty while maintaining their security and privacy
  • Use data gathered more effectively for business intelligence, while ensuring privacy compliance
  • Unify customer identities across your products, platforms and partners

For your customer

  • Lower-friction access for customers facilitates greater product use
  • Enables customers to BYOID simplifying logins (including social) and secure access with strong and adaptive authentication
  • Provide simpler user preference management, speeding service opt-ins

Pillars of an Effective CIAM Solution

VP of Identity and Security Architecture Prabath Siriwardena explains the five pillars of CIAM (KuppingerCole CIW 2018) to consider when building your solution.

Identity Server Success Stories

Talks on CIAM

CIAM and Securing the Integrated API Supply Chain


Role of CIAM in Digital Transformation


Multi-tenanted, Role-based Identity & Access Management Solution at West


CIAM @ IDEXX: Changing the Auth Engine In-flight


Nutanix: Enhancing Customer Experience with WSO2 Identity Server


Components of the WSO2 CIAM Solution

single sign-on

Flexible identity federation and single sign-on

adaptive authentication

Strong and adaptive authentication based on scripting templates

social login integration

BYOI including Social Login integration

self care portal

Customer self-care portal including self-signup and self-service dashboard

privacy compliance

Privacy compliance (GDPR compliant platform and privacy toolkit)

security and fraud

Security and fraud detection capabilities

Analytics capabilities with streaming integration

Analytics capabilities with streaming integration

How Does WSO2 Identity Server Power Better CIAM?

WSO2 Identity Server is a highly extensible open source IAM solution for CIAM. Watch this webinar to learn why CIAM is important and how WSO2 Identity Server powers CIAM.