Recover your password¶
If you are the owner or an administrator of an Asgardeo organization, the following guide explains how you can recover a forgotten password.
To recover your password:
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Go to the sign-in page of the My Account Portal.
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Click Forgot password?.
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Follow one of the following methods based on the password recovery option configured for your organization.
Note
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Setting your email address and mobile number is mandatory to use the email link and SMS OTP recovery methods respectively.
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If you have configured both options for password recovery, select your preferred method and click Proceed.
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For email link recovery, enter your username and click Send Reset Link. An email notification will be sent to your email address.
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For SMS OTP recovery, enter your username and click Send SMS OTP. An OTP code will be sent to your registered mobile number.
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Confirm password reset request.
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If the Email Link option was chosen in the previous step, open the email you received and click Reset Password.
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If SMS OTP option was chosen in the previous step, enter the OTP code sent to your mobile and click Continue.
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Enter new password and Proceed.